Holiday Cruises Terms and Conditions

Conditions of business:

TravelWings.com operates as an agency, thus being an intermediate between travelers and the service providers. When you make a booking with us, you acknowledge and agree that we act only as an agent for the third party service provider, which is solely responsible to provide you with the travel or service which you have booked.
In the event of a third party service provider being unable to provide you with the product or service you have booked due to that third party service provider becoming insolvent or being placed under external administration, subject to your refund and remedy rights under the South African Consumer Law, we have no obligation to reimburse you for the cost of your booking, or for any loss or damage you may otherwise suffer as a result of any such insolvency or external administration.

Pricing & Payment:

Booking is subject to availability on a 'first-come, first-serve’ basis. If you have received a quote from Travelwings.com, it is always best to book as early as possible as all prices quoted are subject to availability and rate of exchange at the time of booking and payment.
All prices for bookings advertised by us are subject to availability, and can be withdrawn or varied without notice to you. Advertised prices may be limited to travel within specified dates and black-out dates period may apply. We will confirm the correct price with you at the time of payment. Prices are subject to change until payment has been secured in full from you or when confirmation of acceptance of the quotation has been received by you or by an authorised representative.
We may correct any pricing errors on our websites at any time. If a booking price contains an inadvertent and obvious error, we are not bound by it and will be entitled to correct the error in the displayed price. If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty.

Deposits:

To confirm your travel arrangements you may be required to pay a deposit per person. Deposits may be non-refundable and non-transferable. We will advise you of the amount of the deposit and date for final payment at the time of your booking. Payment by deposit does not secure a price. The costs associated with travel arrangements are not always stable, and currency movements can fluctuate. It is impossible to predict these movements in advance. When you book travel arrangements through us, we reserve the right to pass on any fluctuations and surcharges to you until full payment is received from either you or the authorized representative. No bookings will be processed off of proof of payment, funds need to have been cleared in our accounts in order for your booking to be processed. Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable.

Methods of payment:

EFT (banking details will be provided by us)
Card (Master or Visa cards) via our secure online portal/link

Travel documents:

Ensure that the names booked are one hundred percent as per Passports or ID Book
The names on your quotation and all travel documents must be spelt the same as those on your valid passports (international travel) or ID books (domestic travel). Once your tickets are issued, name changes are not allowed so please check this prior to paying for your booking and when you receive your travel documents.
PASSPORT requirements for International Travel
Please ensure your passport is valid for at least 6 months AFTER your return date.
Please ensure you have 2 - 3 consecutive blank pages in your passport when you travel.
Dual Citizenship passport holders must carry both passports when travelling abroad. It is a Home Affairs regulation that SA Passport holders must use their valid SA passport when leaving SA and when re-entering South Africa. Your foreign passport may only be used to enter and depart your country of destination.
ID requirements for SA domestic travel only
When travelling domestically within South Africa, passengers are required to present one of these valid photo ID options at check-in:
A valid Driver’s License
A valid South African ID or Smart Card
For children under 16yrs of age, a birth certificate must be produced.

Travelwings do not accept any responsibility for any last-minute changes in visa requirements and regulations of the country.

Travelling with children:

Children 12-years and over will be considered adults and thus applicable rates apply.
The Department of Home Affairs has issued requirements in respect of all South African children under the age of 18 (eighteen) years old who travel internationally in and out of South Africa. The ages of children and infants travelling must relate to the dates of travel. There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. Failure to provide this information on check in will result in passengers being denied boarding. Please refer to the Department of Home Affairs website for information on minors travelling internationally http://www.dha.gov.za/

Cancellation or changes:

We must be notified of all cancellations or changes in writing prior to departure. Certain bookings may be non-refundable and you will be liable for cancellation penalties or date change penalties should you wish to change or cancel your booking, in accordance with the third party service provider’s cancellation policy and/or fare rules. We will only be able to provide you with the remedy provided by the third party service provider (if any).

We do not accept any liability or costs incurred that may result from any cancellations and/or changes which you require to your booking.
Please note Travelwings shall not be held liable for costs incurred on any bookings made for travel that may be affected by unexpected changes by the respective airline, supplier and/or policies of the Governments of the countries in your journey.
Any delays or (schedule changes) changes in flight timings are at the sole discretion of the airline.

Refunds

No refund can be given for air tickets which have been marked as a no-show or are partially used.
Travelwings and the third-party suppliers charge cancellation fees. Please ask your consultant to explain the fees relating to your booking, as some bookings may be non-refundable.
Travel bookings are non-transferable and name changes are not permitted. You will forfeit the fare if you do not fly or do not notify the airline or your consultant of your intention not to travel, prior to your scheduled departure.
Tickets must be travelled on in the sequence they are booked, if not, the ticket will be forfeited.
If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer, however that will have to be arranged by you directly with the insurer.

However in the event that a refund is authorised by an airline such refund will be made to you by the airline, less any cancellation or administration charges. Refunds may take up to 12 weeks to process although this time frame cannot be guaranteed

Special requests:

You should liaise with your consultant regarding any special requirements for travel including but not limited to: seating, meals, bassinets, wheelchairs, room location or any other special requests. Special requirements and requests are not guaranteed by us, and must be confirmed by the third party service provider. We may submit special requests on your behalf, however, we are not responsible for confirming and/or guaranteeing these requests.
Your preferred choice of aeroplane seating may be requested prior to your departure, however the airline and/or third party service provider reserves the right to amend your seating plan up until the time of departure. You may have to pay for priority seating prior to departure.
In case the selected hotel is unavailable due to an unexpected situation (i.e. renovations, natural disasters etc.), an alternate arrangement will be offered to the customer in a hotel of a similar category (and standard)
The availability of adjoining rooms/ interconnecting rooms/non-smoking rooms/rooms on the same floor etc. cannot be guaranteed (as it is subject to the hotels discretion and availability).
Room type (Standard double or twin) is subject to availability and is at the sole discretion of the hotel.
Room Amenities are solely discretion of the Hotel. TravelWings will not be liable if certain amenities are not available at (your) hotel room.

Luggage:

Your baggage allowance will vary according to the airline, class of travel and the routing you have chosen. Some airfares and/or airlines do not allow free checked baggage allowance. Please confirm the baggage allowance as displayed on your ticket and if unsure, ask your travel consultant to explain it to you.
Hand luggage restrictions depend on the airline but should usually not exceed 7KG - please confirm with the specific airline you are booked on.
Most airlines will charge for excess/overweight baggage so do not exceed your baggage allowance.
Booking separate tickets may affect your baggage allowance as each ticket will have separate conditions.

Travelling to the USA
Should you not utilise Transport Security Association (TSA) approved locks, your lock may be broken off to allow the TSA access to your luggage.
Luggage and personal belongings are the sole responsibility of the customer. Travelwings is not liable for any loss or damage.

Local Taxes and charges:

At the time of check-in to your hotel, the hotel may ask you to make an advance/security deposit (the amount depends upon the hotel policy). This amount is refunded at the time of check-out, minus the cost of any items taken from the mini-bar or other charges i.e. late check-out, room service, or any damages done to the room)
You will be liable for any additional taxes levied by the relevant country or city visited including amongst others local city tax, tourism tax, or departure tax. However, some countries may charge additional departure, hotel or other taxes that must be paid locally. We suggest that you retain sufficient local currency to meet these charges

Travel insurance:

We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. It is your responsibility to ensure that you have valid travel insurance that covers and is appropriate for your needs. We will not be responsible or liable if you fail to take adequate insurance cover at all. For assistance in obtaining travel insurance, please contact your consultant who can facilitate the issuing of your travel insurance.

Protection of personal information:

By signing our accepting our quotation, you authorise Travelwings.com to collect your personal information as it is deemed relevant for us to provide you with your travel requirements. We are committed to the adherence of national legislation and regulations pertaining to the safeguarding of data privacy in accordance with the POPI act and shall use information provided by you to perform our services.